United Carrier Networks
United Carrier Networks ("UCN") is a telecommunications services and software company with a singular mission: to provide reliable, cost effective, voice and data solutions for companies looking to upgrade their communications services and capabilities.Over 130,000 customers currently rely on UCN to provide all of their telecommunications services — including switched, dedicated, voice, data, applications, and professional services — delivered as a seamless, secure, and unified communications solution. In fact, several customers that rely on UCN for telecommunication services routinely bill over $100,000 per month. We pride ourselves on listening to our customers. Our ";can do"; attitude towards innovative solutions has proven that we can personally and professionally meet the communication needs of any customer. About the Company United Carrier Networks ("UCN") is a division of Buyers United, Inc., a national telecommunications carrier founded in January, 1996. Buyers United is a profitable telecommunications company that has demonstrated strong growth, maintained award winning customer service, and developed strong partnerships in the face of an unsettled telecommunications marketplace. UCN is able to combine the national carriers' leading infrastructures with its proprietary operating features and parent company's solid infrastructure, to offer telecommunication services and features currently unavailable anywhere else in the marketplace. Why UCN? Our unique approach allows UCN to customize business telecommunication solutions, provide redundancy and choice, and combine these services on a single-bill that is accurate, clear and easy to understand. For example, UCN can offer customers a choice of one or more national carriers, tailoring these services to meet specific customer needs, and combine this with other services such as teleconferencing, enhanced call routing, unified messaging, and calling cards. It is equivalent to "one-stop shopping" in the telecommunication marketplace with a choice of top-quality providers. UCN also provides expert help to develop custom solutions for our customers that are effective, efficient, flexible and affordable. Add to these features a no-nonsense customer friendly agreement that is unmatched in the industry and you’ll quickly recognize why UCN truly provides an unparalleled and unique value to its customers. UCN Solutions UCN provides complete communication solutions to business and residential customers by combining voice, data, and innovative enhanced service applications. These solutions are delivered over our unique enhanced service network (ESN) and through managed relationships with other leading service providers. We deliver on our unique promise of the unified communications solution by providing three critical components for our customers: The UCN platform (ESN) — The ESN is a distributed, software defined, switching platform that provides improved network efficiencies, innovative services, and lower costs for our customers through a unique combination of proprietary and standards based voice and data technologies.UCN Voice and Data Access — an array of flexible telecommunications solutions for unifying, extending and managing interpersonal communications.UCN Professional Services and support, which include consulting, monitoring, training, and technical services intended to help institutions get the greatest possible value from their communications solutions.Our customer-centered approach includes the following elements: Choice: UCN delivers flexible solutions built around each customer’s needs, timeline, and vision for the future.Reliable, Proven, Technology: Thousands of companies rely on UCN for network solutions.Partnerships: UCN prides itself on partnering with other technology leaders as well as our customers to deliver the prompt, innovative solutions our customers seek.Focus: UCN focuses exclusively on the enterprise telecommunications market and its unique needs.Leadership: UCN is a market leader in creating innovative voice and data solutions for the enterprise, and we are continually refining our product and service offerings to anticipate future needs of our customers, as well as new opportunities for growth in telecommunications technology.UCN Partners Our partners have been selected based on their ability to provide the greatest service and value to our customers. Our carrier partners are global telecom leaders with market and technology strengths that allow our customers to leverage best of class solutions to meet their unique needs. UCN’s combination of carrier partners provides our customers with redundancy, reliability, and a combined network footprint that includes thousands of access points for both voice and data services. Our carrier partners include AT&TQwestGlobal CrossingWilTelLevel 3MCIProducts & Services Voice Services
Dedicated accessIntegrated Voice/DIA AccessSwitched servicesEnhanced routing capabilitiesInternational terminationToll Free Disaster Recovery RedundancyCalling cardData Services
Dedicated internet access (DIA)Private line servicesIP VPN (internet protocol virtual private network)Network Based Call Center Solutions
Custom IVR (interactive voice response)Skill-based ACDCall routingUniversal Multi-media Queueing ( voice, chat, email, fax)Call Monitoring and RecordingAdvanced Management Reports
Other DSL, T1, VoIP / Voice over IP & Telephone Service Carriers
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